A missed point

You call a company to book an appointment for their service,

The line is busy,

Machine asks you to leave your name and phone number for them to call you back,

You do so,

And meanwhile waiting for them to call you back,

You call another company to book an appointment for the same service,

And you book it,

The first company calls you back an hour later,

You tell them:

“Oh, I’ve booked an appointment with another company, thank you for calling me back, bye”,

The company does an analysis on the callbacks they’ve made,

Majority of the potential customers were like you,

They decide to stop the callback service.